Resume

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Aaron J. Andrews

📍 Antioch, CA📞 (760) 468-9918✉️ aaronandrews.j@gmail.com🔗 https://linkedin.com/in/ajandrews51

Results-driven DevOps and Cloud Engineer with expertise in designing, deploying, and managing cloud infrastructure on AWS, Azure, and GCP. Proven experience with Infrastructure as Code using Terraform, containerization with Docker and Kubernetes (EKS/AKS), and CI/CD pipeline development with Jenkins and GitHub Actions. Strong background in security best practices including TLS/mTLS, IAM policies, and secrets management. Skilled at troubleshooting complex infrastructure and application issues, optimizing performance, and collaborating with development teams. Certified in cybersecurity, cloud services, and IT operations with a track record of delivering high-availability solutions in enterprise environments.

Skills

AWSJenkins/GitHubTroubleshootingData SecurityTerraform ActionsData ProtectionNetwork SecurityAzure/GCPVPC NetworkingIncident ResponseDocker/KubernetesCommunicationShell/Python ScriptingAccess ControlCI/CD PipelinesTechnical supportInformation SecurityIAM/Security GroupsCybersecurityProblem Solving

Experience

DevOps Cloud Engineer — IBM
📍 San Jose, CA
02/2026 - Present
  • hours a week
  • Design, deploy, and manage cloud infrastructure on AWS, GCP, and Azure using Terraform and automation tools to ensure scalability, reliability, and security.
  • Develop and maintain CI/CD pipelines using Jenkins and GitHub Actions for automated testing and deployment across development teams.
  • Manage and optimize containerized applications using Docker, Kubernetes (EKS/AKS), and service mesh solutions including Istio.
  • Implement security best practices including TLS/mTLS, certificate management, IAM policies, and secrets management across cloud environments.
  • Monitor and troubleshoot infrastructure and application issues using observability tools to ensure high availability and reliability.
  • Collaborate with development teams to optimize application performance and streamline deployment processes in cloud environments.
Support Engineer — IBM Streamsets
📍 San Jose, CA
02/2025 - 01/2026
  • week
  • Provided advanced technical support for StreamSets pipeline design, configuration, and troubleshooting across diverse enterprise data sources and sinks.
  • Resolved complex issues involving JVM tuning, authentication (Azure Key Vault, HashiCorp Vault, OAuth), credential stores, and SCIM/SSO provisioning.
  • Assisted customers with installation, upgrade, and integration challenges involving Hadoop, Kafka, MongoDB, Salesforce, and cloud platforms (Azure, AWS).
  • Collaborated with engineering teams to reproduce bugs, develop fixes, and implement feature enhancements.
  • Supported secure networking setups including SSL/TLS configuration, reverse proxy (Nginx), and Linux container environments (LXC, Docker).
  • Delivered timely communication and status updates to customers, ensuring clear understanding and satisfaction throughout the support lifecycle.
Technical Support Specialist — H & R Block
📍 Kansas City, MO
04/2023 - 02/2025
  • Recognized in the “Operations All-Star Program” multiple times, including June and October 2023, as well as January, February, and September 2024, for performance excellence among 50 agents.
  • Assisted in training 25 seasonal new hires through two-week training classes in windows 10/11 troubleshooting, software trouble shooting and salesforce procedures, reducing case processing time by 12%, with 2 hires successfully transitioning into full-time roles to fill open positions.
  • Averaged 8 cases per hour 43% above expected performance while assisting in escalation support rooms, providing agents with approval to escalate to the next tier of support. Handled a variety of cases, including application support, network support, and infrastructure support.
  • Assisted in maintaining sub-15-minute response times with high accuracy for Mission Critical cases, Field Escalations, Depot, and Dispatch queues, improving internal customer satisfaction and reducing overall Mission Critical case handling time.
  • PROFESSIONAL EXPERIENCE CONTINUED
  • Assisted with reviewing cases on salesforce to ensure accuracy, completeness, and adherence to stricter requirements, verifying necessary information before approving escalation to higher-tier agents for resolution.
  • Assisted with 3 special projects, including maintaining server drives and performance, installing third-party software, troubleshooting issues, and ensuring secure data transfer and retention. Contributed to creating 1 SOP for dispatch team members, supporting a smooth transition of the process to a new department.
Field Support Technician — H & R Block
📍 Antioch, CA
03/2022 -04/2023
  • Successfully maintained the setup of 15-25 offices within a three-month span, achieving 100% completion by the goal date.
  • Met service level agreements, including completing office visits within a maximum of three days.
  • Maintained a 100% attendance rate for both field service days and phone technical support shifts utilizing salesforce and cxone to complete shift duties as well as teamwherx and mCommet.
  • Assisted neighboring regions with office setup and maintenance, enhancing service efficiency and ensuring faster support for regional offices.
Executive Chef — Greek House Chefs
📍 Berkeley, CA
03/2021 -10/2021
  • Designed weekly menus for sorority houses, balancing nutritional value with preferences and dietary restrictions, including allergy considerations.
  • Executed daily lunch and dinner service for two sorority houses and one fraternity house, serving a total of 70 students, while adhering to scheduled mealtimes.
  • Efficiently managed time between food ordering, cleaning, cooking, and meetings with house leadership to ensure smooth daily operations and high-quality service.
General Manager — Round Table Pizza
📍 Bay Point, CA
02/2020 -03/2021
  • Managed a location with 7-15 staff members, overseeing daily operations while working alongside the team to ensure smooth execution.
  • Trained staff and developed supervisors into management roles for other locations by teaching them how to mentor others, fostering independence, growth, and self-reliance.
  • Maintained profit and loss for $1 million in revenue within 5% of the goal by empowering staff, removing operational roadblocks, and enabling performance improvement.
  • Fostered a team-driven, collaborative culture where members supported each other while maintaining self- sufficiency.

Education

M.S. in Cybersecurity, Information Assurance — Western Governors University
03/2026
B.S. in Software Engineering — Western Governors University
06/2024

Certifications

CompTIA Security+
CompTIA
XN2L5LLZMMFQQ1CC • February 2028
CompTIA Project+
CompTIA
N48WDZHZBEBQ1GS3
AWS Cloud Practitioner
Amazon Web Services
lc2f6b329823428da7lec9cbded68fU5 • May, 2027
ITIL Foundations
Axelos
GR67 l 624296AA • February 2028
CompTIA A+
CompTIA
G423V1KPWDB11NGM • February 2028
Certified in Cybersecurity
ISC2
2187093 • September, 2027
CompTIA CySa+
CompTIA
L0BXYVMYY24QQHKQ • February 2028